At lucky10, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This Policy clearly explains how we collect, process, store and protect your personal information. We operate with full transparency so you always know your data is handled correctly and securely.
Six core principles that guide how lucky10 manages and protects the personal information of every member in Malaysia.
All data transmitted between your device and lucky10 servers is protected using 256-bit SSL encryption technology — the same security standard used by leading banking institutions. Your personal information cannot be intercepted while in transit.
Lucky10 does not sell, rent, or share members' personal information with third parties for marketing purposes without your consent. Your data is only shared when necessary to deliver our services — such as payment processing — and only with trusted partners.
You have the full right to access, correct, download or request deletion of your personal data at lucky10. The process is straightforward and can be initiated through your account settings or by contacting our support team.
Lucky10 members' personal data is stored on servers protected by strict access controls, continuous monitoring and regular backups. We use certified cloud infrastructure that complies with the highest international security standards to ensure the integrity of your data.
Lucky10 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. All data collection and processing is carried out in accordance with the prescribed legal provisions to ensure your privacy rights are always protected.
In the event of any security incident involving member data, lucky10 is committed to notifying affected members as promptly as possible and taking immediate remedial action. Transparency in critical situations is part of our core values.
This Privacy Policy ("Policy") describes how lucky10 ("we", "Platform") collects, uses, discloses and protects your personal information when you use the website, mobile app and all services provided by lucky10.
Lucky10 is committed to protecting the privacy of every member who entrusts us with their personal information. We fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international privacy standards across all our operations.
By registering a lucky10 account or using any of our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any provision herein, please discontinue use of our platform.
Lucky10 collects various categories of information depending on how you interact with our platform. Below is a summary of the types of data we collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Account registration, KYC |
| Contact Information | Phone number, email address, residential address | Registration, profile updates |
| Financial Information | Bank account number, e-wallet details, transaction records | Deposit and withdrawal process |
| Usage Data | Game records, betting history, platform activity | Automated systems during platform use |
| Technical Data | IP address, device type, browser, operating system | Server logs, cookies |
| Verification Documents | ID card copy, bank statement, verification selfie | KYC Process |
Every piece of data we collect is used for clear and legitimate purposes. The following are the primary purposes for processing lucky10 member personal data:
Lucky10 will not process your personal data for purposes other than those stated above without obtaining your consent first.
Lucky10 does not sell or rent your personal data to any third party. Your information may be shared only in the following limited circumstances:
Lucky10 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, misuse, or disclosure:
Lucky10 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of some parts of the lucky10 platform. Continued use of our platform after this notice is considered your consent to the use of cookies as described.
As a lucky10 member, you have the following rights regarding your personal data that we hold:
You have the right to request a copy of all personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete data in our records.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your personal data for certain purposes, including direct marketing.
You may request that we restrict the processing of your data under certain specified circumstances.
To exercise any of the above rights, please contact the lucky10 support team. We will process your request within 30 business days. Please note that certain rights may be subject to legal obligations that prevent us from fulfilling a request in full under specific circumstances, such as the requirement to retain financial records for a prescribed period.
Lucky10 retains your personal data for as long as your account is active and for the required period thereafter based on legitimate legal and business requirements:
Once the designated retention period has ended, your personal data will be securely deleted or anonymised using industry-standard procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it no longer identifies any individual.
Lucky10 reserves the right to modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or the latest technological developments. Any significant changes will be communicated to members via:
We encourage you to review this Privacy Policy page periodically so you always know how we protect your information. Continued use of the lucky10 platform after any changes take effect is considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the lucky10 Privacy team through the following channels:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under the Malaysian Ministry of Communications and Digital, the relevant regulatory authority.
Enjoy a safe and trusted online casino experience with banking-grade personal data protection. Register now and join the growing lucky10 member community in Malaysia.